German Speaking Customer Service Representative

Location: Athens, Greece (Remote Work from Home available for local candidates in Greece)
Relocation Package: Yes (for candidates relocating to Athens)

Job Description:

We are looking for a German Speaking Customer Service Representative to join our dynamic team in Athens, Greece. In this role, you will provide outstanding customer service, support, and solutions to our German-speaking customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle customer inquiries in German via phone, email, and chat.
• Provide effective solutions and support to customers on a variety of issues.
• Address customer concerns and escalate issues as necessary to ensure customer satisfaction.
• Document customer interactions accurately in our CRM system.
• Collaborate with other departments to ensure customer needs are met promptly and efficiently.
• Maintain product and service knowledge to effectively assist customers.

Salary and Benefits:

• Competitive salary based on experience.
• Private Health & Life Insurance.
• Performance-based bonus (details to be provided).
• 25 days of annual leave.
• Meal Voucher: 50 per month for all projects.

Contract and Working Hours:

• Contract Type: Permanent contract.
• Working Hours: Full-time role (40 hours per week, 8 hours per day, 5 days per week).

Relocation Package:

For candidates relocating to Athens, we offer the following assistance:

• Accommodation: 2 weeks of hotel accommodation upon arrival.
• Flight Ticket: Fully reimbursed flight ticket within the EU.
• Airport Pickup: Assistance with transportation from the airport to the hotel.
• Real Estate Agency Fee: Assistance with finding housing through a local real estate agency.

Work-from-Home Information:

• For Relocated Employees: Work-from-home is available once you are based in Athens.
• For Local Greek Candidates: If you are located in Greece, you may be eligible to work from home directly.

What We Are Looking For:

• Fluent in German (native or near-native level).
• Strong written and verbal communication skills in German.
• Prior experience in customer service or a similar role is preferred but not required.
• A customer-focused attitude with problem-solving abilities.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced, dynamic environment.

Relocation Information:

• Candidates relocating to Athens must be willing to relocate and work on-site for at least 3 months before remote work options are considered.
• Once relocated, employees will work from our Athens office for an initial period before being eligible for work-from-home options.

If you are passionate about customer service and want to work with an international team, we encourage you to apply!