About the job Spanish Customer Support Agent
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Job Title:Spanish Customer Support Agent
Location: Athens, Greece (Relocation & Work-From-Home Available)
Department: Customer Support
Job Type: Full-time
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Job Overview:
Are you passionate about helping others and fluent in Spanish? Join our team in Athens, Greece as a Customer Support Agent, providing top-tier service to our Spanish-speaking customers. You will assist customers through various channels, ensuring their inquiries are resolved efficiently and with care. This is an exciting opportunity to work in a dynamic, international environment with **relocation support** and **work-from-home options** across Greece.
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Key Responsibilities:
- Customer Support:
Handle customer inquiries through calls, emails, and live chat, providing solutions to a wide range of issues (technical, billing, product-related, etc.).
- Issue Resolution:
Identify, troubleshoot, and resolve customer concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
- Product Knowledge:
Stay updated with company products, services, and promotions to provide accurate information to customers.
- Documentation:
Record and document customer interactions, issues, and resolutions in the companys system for tracking purposes.
- Escalation Handling:
Collaborate with internal teams and escalate complex issues when necessary.
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Qualifications:
- Languages:
- **Fluency in Spanish** (C1 level or above)
- **Proficiency in English** (B2 level or above)
- Experience:
- Previous experience in **customer service**, **call center**, or **support roles** is a plus, but not mandatory.
- Skills:
- Strong communication and interpersonal skills.
- Good problem-solving abilities.
- Tech-savvy with basic understanding of computer systems and software.
- Education:
- High School Diploma or equivalent required.
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Perks and Benefits:
- Competitive Salary: Reflective of your language skills and customer service experience.
- Meal Vouchers
- Health Insurance: Comprehensive private medical plan after a probation period.
- Performance-Based Incentives: Monthly performance bonuses based on your KPI metrics.
- Paid Training: Comprehensive training provided to ensure success in the role.
- Career Development: Opportunities to grow within the company, with clear paths for career advancement.
- Positive Work Environment: Join a supportive and diverse team working together to provide excellent customer service.
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Relocation Support:
We offer a generous **relocation package** to assist you in transitioning to Greece:
- **2 Weeks Hotel Accommodation**
- **Flight Ticket (within the EU)**
- **Airport Pickup**
- **Real Estate Agency Fee** covered for assistance in finding permanent housing.
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Work-From-Home (WAH) Information:
- If Relocating:
Work-from-home setup will be in **Athens** after initial onboarding.
- If Local:
You can work from anywhere in **Greece**, provided you meet the technical requirements for remote work.
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Working Hours:
- Schedule:
Monday to Sunday (rotating shifts)
Flexible working hours between 08:00 AM and 21:00 PM
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Why Join Us?
- Exciting International Environment: Work with colleagues from all over the world.
- Supportive Team Culture: Be part of a company that values teamwork and collaboration.
- Work-Life Balance: Flexible working conditions and opportunities for remote work.
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If youre ready for an exciting opportunity in customer service and looking to start a new chapter in beautiful Greece, apply now or send you CV to katherine.adrianzen@cbtalents.org and join our team!