Italian Customer Advisor (C2 Level) with B2 English

Job Title: Italian Customer Advisor (C2 Level) with B2 English

Location: Porto, Portugal

Company: Cross Border Talents

Recruiter: Flora

Join Our Team at Cross Border Talents!

Are you a fluent Italian speaker with strong English skills? Do you enjoy helping people and solving problems? Cross Border Talents is looking for you! We are a global recruitment company passionate about matching talented individuals with exciting career opportunities. We are currently seeking an Italian Customer Advisor to join our dynamic team in Porto, Portugal.

What Youll Do:

• Connect with Customers: Use your Italian and English language skills to engage with customers via phone, email, and chat.
• Solve Problems: Listen to customer issues, identify solutions, and resolve their concerns efficiently and effectively.
• Provide Information: Share accurate and helpful information about our products and services.
• Record Interactions: Keep detailed records of customer interactions, feedback, and actions taken.
• Build Relationships: Foster positive relationships with customers through excellent service and communication.
• Collaborate: Work closely with team members and other departments to ensure customer satisfaction and continuous improvement.

What Youll Bring:

• Language Skills: Native or near-native proficiency in Italian (C2 level) and good command of English (B2 level).
• Experience: Previous experience in customer service or a similar role is a plus.
• Communication: Strong verbal and written communication skills.
• Problem-Solving: Ability to think on your feet and provide solutions.
• Empathy: A customer-first attitude and the ability to understand and address customer needs.
• Tech Savvy: Familiarity with CRM systems and basic computer skills.

Why Join Us?

• Location: Work in the vibrant city of Porto, known for its rich culture and beautiful scenery.
• Team Spirit: Be part of a supportive and collaborative team environment.
• Career Growth: Opportunities for professional development and career advancement.
• Global Reach: Gain experience in a global company with diverse clients and projects.

Ready to take your career to the next level? Apply now and become a part of our Cross Border Talents family!

How to Apply: Send your resume.

We look forward to hearing from you!

Cross Border Talents