Customer Service Representative (Spanish and English)

Job Description:

Location: Greece (Athens, Thessaloniki, or Remote)
Language Requirements: Fluent in Spanish (C1 level or higher), English (minimum B2 level)

About the Role:
We are seeking a Customer Service Representative to join our dynamic team in Greece. As a key member of our customer support division, you will provide exceptional service to Spanish-speaking clients while leveraging your English communication skills. This role is ideal for individuals passionate about customer satisfaction and eager to work in an international environment.

Responsibilities:

• Customer Interaction: Handle inbound calls, emails, and chat inquiries from Spanish-speaking customers, offering solutions and assistance.
• Issue Resolution: Diagnose and resolve customer issues efficiently, ensuring timely follow-up and escalation when necessary.
• Product Knowledge: Stay informed about the company's products and services to provide accurate and relevant information to customers.
• Data Management: Maintain records of customer interactions, transactions, and feedback using CRM tools.
• Team Collaboration: Coordinate with team members and other departments to enhance the customer experience and resolve complex issues.
• Language Support: Occasionally assist with English-speaking customers as needed.

Requirements:

• Language Proficiency:
  • Fluent in Spanish (C1 or higher).
  • Proficient in English (B2 level minimum).
• Experience:
  • Previous experience in a customer service or support role is an advantage but not required.
• Technical Skills:
  • Basic computer literacy.
  • Familiarity with CRM systems or customer support tools is a plus.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Patience and empathy when dealing with customers.
• Flexibility:
  • Willingness to work in rotating shifts, including weekends or holidays, if required.

What We Offer:

• Competitive Salary with performance-based bonuses.
• Relocation Assistance (if applicable) to Greece.
• Opportunities for career growth and personal development.
• Comprehensive training program to ensure your success in the role.
• Multicultural Work Environment in one of Greeces vibrant cities.

Application Process:
Interested candidates are encouraged to apply by submitting their resume and a cover letter in English. We are looking forward to welcoming enthusiastic professionals to our team.