Portuguese Team lead - Romania

Job Title:  Portuguese Team Lead

Location: Bucharest, Romania

Work Schedule: Full-Time, Monday to Friday

We are thrilled to announce an exciting opportunity for a Portuguese Team Lead to join our dynamic team in Bucharest, Romania. This role is perfect for experienced leaders passionate about driving results, managing teams, and delivering exceptional customer service in a fast-paced environment.

Key Responsibilities:

- Directing teams of up to 15 Contact Center representatives, including SMEs or Supervisors, to meet and exceed client expectations and SLAs.

-Coaching agents and Supervisors, fostering teamwork and individual growth.

- Monitor team performance, provide feedback, and develop individual growth plans.

- Handle escalations, liaise with clients, and ensure service delivery is in line with company and client expectations.

- Conduct regular performance reviews, create improvement strategies, and deliver ongoing training.

- Analyze metrics and provide detailed reports on team performance.

- Foster a collaborative and customer-centric team culture.

- Ensure all communications and processes align with the companys quality standards.

 How You Can Create Influence:

- Fluency in Portuguese (C1 level) is mandatory, with **English proficiency** required at a B2 level.

- Proven experience managing teams, ideally within airlines, travel, or tourism sectors.

- Familiarity with booking software like **Galileo or Amadeus is highly advantageous.

- Demonstrated ability to thrive in dynamic and fast-changing environments, showing flexibility and adaptability.

- Strong performance management and reporting skills.

- Solution-oriented, independent thinker with a customer-first mindset.

- Minimum 2 years' experience as a **Supervisor or Team Leader managing diverse teams and processes.

Perks and Benefits:

- Competitive salary package reflecting your expertise and contributions.

- Meal tickets to support your daily needs.

- Private medical subscription for you and your dependents.

- Reimbursement for public transportation** to ease your commute.

- Bring a Friend Referral Program with consistent rewards for successful recommendations.

- Potential for incentives and tenure-based bonuses based on performance.

- Permanent contract, offering job stability and room for career advancement.

- Full training provided by the company to support your success.

- Exciting career growth opportunities within a globally recognized organization.

- Work on engaging projects with leading global brands, gaining diverse and rewarding experiences.

- Supportive, collaborative work culture that fosters both personal and professional development.

Specifications for the Working Environment:

- Dynamic, young, and diverse environment, encouraging collaboration and growth.

- All necessary equipment provided by the company to ensure your success.

- Access to a modern, fully-equipped kitchen and lunch area, including the latest coffee/tea machines.

- Convenient facilities nearby, such as subway access, public transportation, local shops, restaurants, and pharmacies.

Why Join Us?

As a Portuguese Team Lead, you will play a crucial role in driving the performance of your team while working in an international, vibrant, and forward-thinking environment. This is a long-term contract opportunity offering significant career development, leadership challenges, and the chance to work with a global team and prestigious clients.

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Interested?

If you feel this role aligns with your career goals, please send your CV to katherine.adrianzen@cbtalents.org. 

We look forward to discussing how you can contribute to our team and grow with us.