Dutch Customer Advisor and Content Moderation Specialist - Malta

Company Overview: Join our vibrant and international team in Malta! We are a leading company in the customer support and content moderation industry, dedicated to ensuring a safe and positive experience for our users. We are currently seeking Dutch-speaking Customer Advisors and Content Moderation Specialists to work from our site in Malta.

Position: Dutch Customer Advisor and Content Moderation Specialist
Location: Malta (On-site)
Type: Full-time

Key Responsibilities:

• Provide excellent customer service to Dutch-speaking customers via phone, email, and chat.
• Address and resolve customer inquiries, concerns, and technical issues in a professional and timely manner.
• Monitor user-generated content to ensure compliance with community guidelines and policies.
• Identify and escalate potential risks or violations to the appropriate teams.
• Maintain a thorough understanding of our products, services, and community standards.
• Collaborate with team members and other departments to ensure a seamless customer and user experience.
• Accurately document customer interactions and moderation actions in the database.

Requirements:

• Fluent in Dutch (both written and spoken) is essential.
• Proficiency in English (written and spoken).
• Previous experience in customer support, content moderation, or a related field is a plus.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• Positive attitude, problem-solving skills, and a willingness to learn.
• Must be able to work on-site in Malta.

What We Offer:

• Competitive salary and performance bonuses.
• Relocation assistance for candidates moving to Malta.
• Health insurance and additional benefits.
• Ongoing training and professional development opportunities.
• Supportive and multicultural work environment.

How to Apply: If you are passionate about providing excellent customer service and ensuring a safe online community, we would love to hear from you! Please send your updated CV in English.