Customer Advisor (German Speakers)

Job Title: Customer Advisor (German Speakers C2 Level) with B2 English

Location: Remote in Portugal or Onsite

Company: Cross Border Talents

Recruiter Contact: Denise

About Us:

Cross Border Talents is a leading recruitment agency that connects skilled professionals with dynamic opportunities across the globe. We specialize in finding the perfect match for companies in need of exceptional talent, and we are currently seeking highly skilled Customer Advisors for a prominent client.

Job Description:

As a Customer Advisor, you will be the first point of contact for customers, providing top-notch service and support in German and English. You will handle inquiries, resolve issues, and ensure customer satisfaction. This role is perfect for someone who thrives in a fast-paced environment and is passionate about helping others.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently.
• Customer Satisfaction: Ensure high levels of customer satisfaction by providing accurate information and personalized solutions.
• Documentation: Accurately document customer interactions and issues in the companys CRM system.
• Feedback: Gather customer feedback and provide insights to help improve products and services.
• Team Collaboration: Work closely with team members and other departments to ensure seamless customer experiences.

Requirements:

• Language Proficiency: C2 level in German and at least B2 level in English.
• Communication Skills: Excellent verbal and written communication skills in both German and English.
• Customer Service Experience: Previous experience in a customer service or advisory role is a plus.
• Technical Skills: Proficient in using CRM software and other customer service tools.
• Problem-Solving Skills: Strong ability to think critically and solve problems quickly and effectively.
• Adaptability: Ability to adapt to new tools, processes, and environments.
• Remote Work: Comfortable working remotely with a reliable internet connection, or willing to work onsite if preferred.

Benefits:

• Competitive Salary: Attractive compensation package.
• Work Environment: Flexible working conditions - remote or onsite.
• Career Development: Opportunities for growth and advancement within the company.
• Training: Comprehensive training programs to enhance your skills.
• Supportive Team: Join a diverse and dynamic team committed to excellence.

How to Apply:

If you meet the above requirements and are excited about the opportunity to work with a dynamic team, we would love to hear from you! Please send your resume.