Dual-Language Customer Support Agent (German&English)

Location: Greece
Job Type: Full-Time
Department: Customer Support

Position Overview:

We are seeking a dedicated and customer-focused Bilingual Customer Support Specialist to join our dynamic support team. In this role, you will provide exceptional service and assistance to our diverse customer base, offering solutions in both German] and English. You will be responsible for responding to customer inquiries, troubleshooting issues, and providing timely resolutions to ensure customer satisfaction.

The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Provide outstanding customer support via phone, email, chat, or other communication channels in German and English.
• Answer customer inquiries and resolve issues related to products, services, orders, or technical problems in a timely and efficient manner.
• Ensure customer satisfaction by offering personalized solutions, demonstrating empathy, and maintaining professionalism at all times.
• Translate and interpret communications as needed to ensure clear understanding between the company and non-English speaking customers.
• Document customer interactions, complaints, feedback, and resolutions in the companys CRM system.
• Work closely with other departments (sales, technical support, product, etc.) to resolve complex issues.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
• Maintain a deep understanding of our products and services to offer knowledgeable support.
• Identify recurring customer issues and collaborate with the team to improve customer experience.
• Assist in creating support documentation, FAQs, and troubleshooting guides in both languages.

Qualifications:

• Fluency in German and English (both written and spoken) is required.
• High school diploma or equivalent (some positions may require a bachelors degree).
• Previous customer support experience or similar role is preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work independently and as part of a team.
• Patience and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite (or similar tools).
• Basic technical troubleshooting skills (if applicable for the role).
• Ability to handle sensitive or escalated customer interactions professionally and with empathy.
• Attention to detail and strong organizational skills.

Preferred Skills:

• Experience in a bilingual customer support role in a similar industry (e.g., retail, technology, e-commerce, telecommunications).
• Knowledge of additional languages is a plus.
• Experience using live chat, helpdesk, or support ticketing systems.
• Familiarity with cultural nuances and effective communication strategies in multilingual environments.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic, inclusive, and supportive work environment.
• Work in an exciting and fast-growing industry with a global customer base.

If you are passionate about customer service and thrive in a bilingual environment, we would love to hear from you! Apply now to be part of our dedicated team and help us provide world-class service to our diverse customers.