Job Openings CUSTOMER SERVICE ADVISOR

About the job CUSTOMER SERVICE ADVISOR

Key Responsibilities:

  1. Customer Support:

    • Provide outstanding customer service in French, German, Dutch, or Italian via phone, email, or live chat.
    • Address customer inquiries, process orders, and resolve complaints with professionalism and efficiency.
    • Offer clear and helpful product information, troubleshooting assistance, and recommendations.
  2. Order Management:

    • Help customers place, modify, and cancel orders, as well as manage returns or exchanges.
    • Track and update customers on order statuses, delivery dates, and product availability.
  3. Problem Resolution:

    • Identify and resolve customer issues, ensuring that solutions are provided in a timely manner.
    • Escalate complex or unresolved issues to relevant teams when needed.
  4. Product Knowledge:

    • Stay informed about the companys products, services, and policies to deliver accurate information to customers.
    • Keep up with changes to product specifications, pricing, and promotions.
  5. Customer Feedback:

    • Document customer concerns and feedback, contributing to the ongoing improvement of our services.
    • Share valuable insights with management to improve customer satisfaction and product offerings.
  6. Collaboration and Teamwork:

    • Work closely with your team and other departments to ensure customer issues are handled effectively and efficiently.
    • Participate in team meetings, share best practices, and contribute to a positive work environment.

Required Qualifications:

  • Fluency in one of the following languages: French, German, Dutch, or Italian (spoken and written).
  • Experience: Previous experience in customer service, retail, or a related field is a plus.
  • Communication Skills: Strong verbal and written communication skills in your chosen language.
  • Problem-Solving: Ability to handle challenging situations and find solutions that satisfy customers.
  • Technical Proficiency: Experience with CRM systems (e.g., Zendesk, Salesforce) and Microsoft Office tools.
  • Multitasking: Ability to manage multiple customer inquiries while maintaining quality service.
  • Customer-Focused: Empathy and a commitment to delivering excellent service.

Preferred Qualifications:

  • Education: High school diploma or equivalent; further studies in customer service or related fields are a plus.
  • Certifications: Customer service certifications (e.g., CSAT, Service Excellence) are a plus.
  • Additional Languages: Fluency in multiple languages (French, German, Dutch, Italian) is highly advantageous.

Working Conditions:

  • Schedule: Flexible hours, including evenings, weekends, and possibly holidays depending on business needs.
  • Location: Office-based or remote (depending on your location and company policy).
  • Work Environment: Fast-paced, team-oriented, and supportive workplace culture.

What We Offer:

  • Competitive salary and benefits package.
  • Comprehensive training and ongoing professional development.
  • A dynamic and diverse team of professionals who value collaboration and innovation.
  • Opportunities for career growth within a growing global company.
  • Flexible working options, including remote work (where applicable).

How to Apply:

If youre a customer-focused professional with fluency in French, German, Dutch, or Italian, we would love to meet you! Please submit your resume to Abir.abdelmoula@cbtalents.org


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