German-speaking Customer Support Representative

German-speaking Customer Support Representative (Remote Based in Porto, Portugal)

Location: Remote (Must be based in Porto, Portugal)
Job Type: Full-time
Language Requirements: German (Fluent), English (B2+)
Salary: Competitive with benefits
Start Date: ASAP

About the Role:

We are looking for a German-speaking Customer Support Representative to join our team remotely from Porto, Portugal. In this role, you will assist customers by providing excellent support via phone, email, and chat, ensuring a high-quality customer experience.

Responsibilities:

• Provide top-notch customer service to German-speaking customers.

• Respond to inquiries via phone, email, and chat efficiently and professionally.

• Troubleshoot issues and provide solutions to customer concerns.

• Maintain accurate records of customer interactions.

• Collaborate with internal teams to escalate and resolve complex issues.

Requirements:

• Fluent in German (written and spoken).

• B2 level or higher in English for internal communication.

• Must be based in Porto, Portugal.

• Previous experience in customer service is a plus but not mandatory.

• Strong problem-solving skills and a customer-focused mindset.

• Ability to work independently in a remote environment.

Benefits:

• Remote work flexibility.

• Competitive salary and performance-based bonuses.

• Private health insurance.

• Career growth opportunities in a multinational company.

• Paid training and ongoing support.

Ready to join? Apply now and become part of a dynamic and international team!