Customer Support Specialist - German Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We are recruiting German speakers for a role that mixes everyday support with real problem solving in Athens. Start date: 13 October 2026.

Colleagues share tips and approaches often, so you are never working through a difficult case alone. You will be the first person customers reach when something needs sorting out.

Your Responsibilities:

• Recognise when a case needs escalating and hand it over with complete notes
• Suggest improvements that reduce repeat contacts
• Explain step-by-step solutions in clear, simple language
• Use internal knowledge articles to check answers before you respond

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Patience and a helpful manner, even in difficult conversations
• Comfortable learning new internal systems quickly
• Willingness to work the shift pattern set for the team
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Interested? Submit your application below and our recruitment team will get back to you shortly.