Customer Support Specialist - Swahili Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We are recruiting Swahili speakers for a role that mixes everyday support with real problem solving in Athens. Start date: 23 November 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. The role rewards patience, clear language and a calm tone, even when someone is frustrated.

Your Responsibilities:

• Answer questions about products, orders and accounts
• Keep case records accurate and up to date
• Resolve everyday issues without unnecessary transfers
• Suggest improvements that reduce repeat contacts

Requirements:

• Fluent Swahili
• Good English for internal tools and written documentation
• Attention to detail and accurate record keeping
• Willingness to work the shift pattern set for the team
• Patience and a helpful manner, even in difficult conversations
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.