Customer Support Specialist – French Speaker – Porto

Customer Support Specialist – French Speaker – Porto

Location: Porto, Portugal (within 30 km radius)
Start Date: ASAP
Schedule: Monday to Saturday | Shifts between 07:00 – 19:00
Work Model: On-site
Employment Type: Full-time

Job Overview

We are looking for a French-speaking Customer Support Specialist to join an on-site team in Porto.

In this role, you will assist customers across multiple channels, providing support on subscriptions, billing, technical issues, and general inquiries while ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat

• Assist with subscription management and billing-related questions

• Provide technical troubleshooting and support

• Deliver clear and accurate information to customers

• Log and track all interactions in internal systems

• Escalate complex issues when necessary

• Ensure timely resolution in line with service standards

Requirements

• Native or fluent French (C1–C2 level)

• Good command of English (B2 or higher)

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Ability to work rotational shifts (07:00–19:00, Monday–Saturday)

• Must be based within 30 km of Porto

• Previous customer service experience is a plus

What's Offered

• Full-time on-site contract in Porto

• Competitive salary package

• Paid training and onboarding

• Stable and supportive work environment

• Career growth opportunities

Apply Now

If you are a French speaker based near Porto and ready to start immediately, apply today.