Dutch-Speaking Customer Service Representative – Athens (On-Site)

Dutch-Speaking Customer Service Representative – Athens (On-Site)

Location: Athens, Greece
Start Date: 27 March 2026
Schedule: Monday–Sunday | Shifts between 08:00–00:00
Work Type: Full-time | On-site

Position Summary

We are hiring a Bilingual Customer Service Representative (Dutch + English) to join a structured support team in Athens.

This role focuses on handling inbound customer interactions, resolving inquiries efficiently, and ensuring all cases are documented and managed according to service standards.

Core Responsibilities

• Handle inbound customer calls and provide accurate assistance

• Record inquiries, feedback, and case details in the customer service system

• Manage complaints in line with internal escalation procedures

• Ensure all contacts are resolved within defined service level agreements

• Use troubleshooting techniques and support materials to resolve issues

• Provide practical solutions and guidance for recurring customer concerns

• Maintain professionalism and high-quality service standards

Candidate Requirements

• High School Diploma or higher education

• Native or fluent Dutch (C1–C2 level)

• Advanced English proficiency (C1)

• Strong analytical and problem-solving skills

• Effective troubleshooting capabilities

• Ability to work flexible rotational shifts (08:00–00:00, Monday–Sunday)

• Valid work authorization in Greece

What You Can Expect

• Full-time on-site position in Athens

• Competitive salary package

• Comprehensive onboarding and training

• Supportive and team-oriented environment

• Opportunities for internal career growth

Application Process

Interested candidates are invited to apply by sending their CV and a brief professional summary to zineb.juedi@cbtalents.org.

Shortlisted applicants will be contacted for the next steps.