Customer Success Specialist - Polish Speaker | Sofia, Bulgaria

We're helping an employer in Sofia, Bulgaria find their next Customer Success Specialist.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Keep internal systems and case notes accurate and current
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

What we're looking for:

• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

Details:

• Work model: Hybrid

This is one of several openings we're currently recruiting for in Bulgaria - worth asking what else might fit if this one isn't quite right.

Sound like you? Send your application through and we'll take it from there.