Customer Service - German Speaker | Porto, Portugal

An employer in Porto is hiring for a Customer Service role and building out their German team.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What you'd be doing:

• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source
• Keep internal systems and case notes accurate and current

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Fluent German, written and spoken
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

We review applications on a rolling basis, so it's worth applying sooner rather than later.