Customer Support Representative - French Speaker | Lisbon, Portugal

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current

What we're looking for:

• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal

Details:

• Work model: On-Site

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