English / French speaking Customer service Representative

Bilingual Customer Service Representative (French + English)
Location: Remote (Bulgaria)
Starting Date: ASAP
Work Model: Remote
Shift Type: Night Shifts

We are looking for a motivated Bilingual Customer Service Representative (French + English) to join our international support team. In this role, you will assist customers by providing accurate information, solving issues efficiently, and ensuring a positive service experience during evening and night hours.

Work Schedule:

• Mostly 15:00 00:00

• Occasionally 20:00 04:00 or 22:00 06:00

• 2 days off per week (rotational)

Contract Type:
Permanent contract (with 6-month ownership period)

Language Requirements:

• Fluent in French and English (spoken and written)

Documents Required:

• Valid Residency Card (valid for more than 1 year)

• EU Citizenship or Refugee Card accepted

• Work permit and Blue Card are not accepted

Qualifications:

• Excellent communication and problem-solving skills

• Customer service experience is a plus

• Comfortable working night shifts and remotely

• Team-oriented and adaptable to fast-paced environments

Additional Benefits:

• Monthly transportation/internet allowance of 50 BGN net (in addition to base salary)

• Additional pay for night hours (as per company program)

• Life event bonus (marriage, birth/adoption, graduation): 500 BGN

• Medical plan including health and dental care

• Life insurance coverage

• Multisport Card (co-financed by employer)

• Discounts on various goods and services

Requirements to Apply:

• CV in English

• Valid residency or refugee documentation (as listed above)

Easy Apply:
Send your CV to ikram.zaghba@cbtalents.org