Customer Service Advisor - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Customers who contact us in German rely on our team in Athens, and this role helps us look after them. Start date: 9 November 2026.

You will work across phone, email and chat, so flexibility is part of the job. Customers often say thank you when a problem is finally solved, and that is a big part of the job.

Your Responsibilities:

• Keep case records accurate and up to date
• Stay calm and courteous with frustrated customers
• Recognise when a case needs escalating and hand it over with complete notes
• Meet the quality and response standards the team sets

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Willingness to work the shift pattern set for the team
• Basic computer skills and confidence with web-based tools
• Patience and a helpful manner, even in difficult conversations
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

If this sounds like the right role for you, apply below and ask anything you need to know along the way.