Customer Care Advisor - Dutch Speaker (On-Site) (starts November)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A team in Athens is looking for Dutch speakers to join its customer operation. Start date: 2 November 2026.

The role rewards patience, clear language and a calm tone, even when someone is frustrated. Customers often say thank you when a problem is finally solved, and that is a big part of the job.

Your Responsibilities:

• Stay calm and courteous with frustrated customers
• Recognise when a case needs escalating and hand it over with complete notes
• Track your own quality scores and act on the feedback
• Answer questions about products, orders and accounts

Requirements:

• Fluent Dutch
• Good English for internal tools and written documentation
• Attention to detail and accurate record keeping
• Patience and a helpful manner, even in difficult conversations
• Ability to stay organised when handling several cases at once
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.