Swedish-Speaking Customer Support Agent

About the Position

We are looking for Swedish-speaking Customer Support Agents to join an international team in Thessaloniki, Greece. In this role, you will provide customer care and technical assistance for premium home appliances, helping customers troubleshoot issues, arrange service appointments, and find suitable replacement parts.

Depending on your technical skills and experience, you may also have the opportunity to specialize in advanced remote assistance using diagnostic software and video calls.

Responsibilities

• Provide customer support by phone and email.
• Assist customers with questions and issues related to home appliances.
• Troubleshoot appliance problems, including installation, setup, and programming.
• Guide customers through technical solutions and operating procedures.
• Arrange service appointments with technicians when necessary.
• Assist customers in identifying and ordering spare parts.
• For specialized roles, conduct advanced troubleshooting through scheduled phone or video calls.
• Use remote diagnostic software to identify and resolve technical faults.
• Coordinate on-site technician visits when remote troubleshooting is insufficient.
• Maintain accurate customer records and ensure a high level of customer satisfaction.

Requirements

• Native-level Swedish or C1 proficiency.
• English proficiency at B2 level or higher.
• Basic technical and mechanical knowledge.
• Good computer skills and the ability to work with digital tools.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and willingness to learn.
• Previous experience in customer service or technical support is an advantage but is not mandatory for general support roles.
• For the specialized Remote Assistance role, at least six months of contact center experience is required.
• Willingness to work on-site in Thessaloniki, Greece.

What We Offer

• Initial training to prepare you for the role.
• Performance-based productivity bonus opportunities.
• Transportation bonus eligibility for on-site work after training.
• Opportunities to develop technical support skills and specialize in remote assistance.
• An international and multicultural working environment.

Apply now to take the next step in your international career!