Italian-Speaking Customer Service Agent

About the Position

We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, Greece. In this role, you will assist customers with telecommunications services, resolve technical and account-related issues, and provide a positive customer experience.

You will handle customer inquiries primarily by phone, with potential email support, while identifying opportunities to recommend relevant products and services.

Responsibilities

• Handle inbound customer inquiries by phone and, where required, email.
• Provide technical assistance with internet, television, mobile connectivity, and account access.
• Assist customers with billing, payments, subscriptions, orders, and account-related questions.
• Troubleshoot issues and provide clear, effective solutions.
• Support sales activities, including cross-selling, upselling, and contract renewals.
• Handle customer retention requests and identify suitable solutions.
• Maintain accurate customer records and document interactions.
• Meet individual and team performance targets, including customer satisfaction and resolution rates.
• Collaborate with colleagues to ensure high-quality customer service.

Requirements

• Native or fluent Italian, with a minimum C1 level.
• English proficiency at B2 level or higher.
• Previous experience in customer service, technical support, or sales is an advantage.
• For certain specialized teams, at least six months of sales experience may be required.
• Strong verbal communication and active listening skills.
• Good computer skills and familiarity with mobile devices.
• Customer-oriented mindset and effective problem-solving skills.
• Ability to work rotating shifts and occasional weekends.
• Willingness to work on-site in Athens, Greece.

What We Offer

• Initial training to prepare you for the role.
• Opportunities to develop customer service, technical support, and sales skills.
• A multicultural working environment.
• Performance-based bonus opportunities, where applicable.
• Opportunities for professional development and contract extension

Apply now to take the next step in your international career!