German-Speaking Customer Service Agent – Relocate to Thessaloniki, Greece

Do you enjoy helping people and love the world of travel? Join an international customer service team supporting one of the world's leading online travel platforms. You will be the first point of contact for German-speaking travellers and accommodation partners, helping millions of people enjoy smooth, stress-free trips. You will live in Thessaloniki, a vibrant Greek city known for its rich history, lively culture and seaside lifestyle.

No previous experience is needed. If you have a background in customer service, call centres or hospitality, that's a plus.

Key Responsibilities

• Support customers in German and English by phone, email and messaging
• Help with accounts, existing reservations, payments and complaints
• Handle cancellation and modification requests
• Process refunds and resolve customer concerns
• Support accommodation partners with their online account questions
• Manage customer reviews and provide information as requested

Requirements

• Native or C1+ level German
• B2+ level English, used for training, overflow support, systems and internal communication
• Excellent written communication skills
• Good PC knowledge, including Windows, basic troubleshooting and keyboard shortcuts
• Strong multitasking abilities
• Eligible to work in the EU: EU citizenship, a valid work permit card, or a refugee Certificate of Protection
• Flexibility to work rotating shifts, including occasional weekends and bank holidays

What We Offer

• Competitive monthly salary plus a performance-based productivity bonus
• Monthly meal allowance
• Relocation support to Greece
• 3-week paid intensive training in English, followed by a 9-week supported learning period
• Work from home anywhere in Greece
• Possibility of contract extension
• An international, multicultural work environment covering both customer and partner support

Working Hours

• Monday to Friday, with occasional weekend shifts

Contract

• 8-month fixed-term contract, with potential for extension

Ready to start your journey in Greece? Apply now, and our recruitment team will contact you about the next steps.