Customer Support Representative - French Speaker | Lisbon, Portugal

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

What we're looking for:

• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Solid working English alongside your French
• Fluent French, written and spoken
• Comfortable communicating in French at a professional level

Details:

• Work model: Hybrid

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

If this sounds like a fit, go ahead and apply - happy to answer questions along the way.