Customer Service Specialist – German Speaker (Fraud & Investigations) – Lisbon

Customer Service Specialist – German Speaker (Fraud & Investigations) – Lisbon

Location: Lisbon, Portugal
Start Date: 09 April 2026
Work Model: On-site
Employment Type: Full-time

Job Overview

We are hiring a German-speaking Customer Service Specialist to join a fast-paced e-commerce environment in Lisbon, with a focus on fraud prevention and investigations.

In this role, you will analyze customer cases, identify suspicious activities, and support the resolution of fraud-related issues while ensuring high service standards.

Key Responsibilities

• Handle customer inquiries related to account activity and transactions

• Investigate potential fraud, abuse, or suspicious behavior

• Gather and analyze data from multiple sources to support investigations

• Document findings accurately following internal guidelines

• Resolve cases efficiently while maintaining quality standards

• Escalate complex or sensitive cases when required

• Ensure compliance with internal policies and procedures

Requirements

• Native or fluent German (C1–C2 level)

• Good command of English (B2 or higher)

• Minimum 2 years of experience in customer service or e-commerce fraud/investigation

• Experience in fraud, abuse, or cybercrime investigations is a plus

• Strong analytical and problem-solving skills

• Detail-oriented with excellent organizational abilities

• Ability to work with Microsoft Word and Excel

• Calm and professional approach when handling disputes

• Proactive mindset with a focus on continuous improvement

• Ability to work rotational shifts (08:00–23:00, Monday–Sunday)

What's Offered

• Full-time on-site contract in Lisbon

• Salary: €1100 x14 months + €100 x11 months

• Welcome bonus: €1,500

• Paid training and onboarding

• Stable and international work environment

• Career growth opportunities

Apply Now

If you have experience in customer service or fraud investigation and are ready for a new challenge in Lisbon, apply today.