Customer Care Agent - Portuguese Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

We are building a Portuguese-speaking team in Athens, and we want people who enjoy helping others. Start date: 10 November 2026.

You will learn the product quickly, and your knowledge will grow with every case you handle. You will be the first person customers reach when something needs sorting out.

Your Responsibilities:

• Pass recurring issues to your team leader so they can be fixed at source
• Follow up on open cases so that customers are not left waiting
• Stay calm and courteous with frustrated customers
• Explain step-by-step solutions in clear, simple language

Requirements:

• Fluent Portuguese
• Good English for internal tools and written documentation
• Comfortable learning new internal systems quickly
• Attention to detail and accurate record keeping
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply today using the button on this page, and we will walk you through the rest of the process.