Customer Care Agent - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Customers who contact us in German rely on our team in Athens, and this role helps us look after them. Start date: 2 November 2026.

Most of your day is spent listening, understanding the issue and explaining the next step. Customers often say thank you when a problem is finally solved, and that is a big part of the job.

Your Responsibilities:

• Use internal knowledge articles to check answers before you respond
• Support new colleagues by sharing practical tips from your cases
• Track your own quality scores and act on the feedback
• Keep customers informed about timescales and next steps

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Comfortable learning new internal systems quickly
• Basic computer skills and confidence with web-based tools
• Previous customer-facing experience is an advantage, though not required
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.