CS/Inbound - German C2 Speaker | Sofia, Bulgaria

An international employer based in Sofia, Bulgaria is hiring a CS/Inbound to join their German C2-speaking team.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What you'd be doing:

• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Able to stay organized when handling multiple cases at once
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

Details:

• Work model: On-Site

Relocation support, where offered, is handled directly with the employer and discussed during the process - happy to walk you through what applies here.

Applications are open now - we'd rather hear from you and say no thanks than have you sit on the fence.