Customer Support - English Speaker | Lisbon, Portugal

A well-established company in Lisbon is expanding and looking to bring on a Customer Support.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated

What we're looking for:

• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

Details:

• Work model: On-Site

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

Sound like you? Send your application through and we'll take it from there.