French-Speaking Customer Support Agent

About the Position

Join an international customer support team assisting customers with payment card products and related services. You will provide support through phone, chat, and email, helping customers resolve issues and understand available services.

Responsibilities

• Handle customer inquiries via phone and chat, primarily in French.
• Assist with lost or stolen cards, card benefits, declined transactions, and balance inquiries.
• Record and track customer interactions accurately in the CRM system.
• Provide email support and assist with back-office tasks as required.
• Support social media inquiries when needed.
• Use multiple internal tools to manage cases efficiently and maintain service quality.

Requirements

• Native-level French or C1 proficiency.
• B1 level of English for training and internal tools.
• Minimum of 2 years of call center experience.
• Strong written communication skills.
• Good computer skills and ability to multitask.
• Experience in financial services support is an advantage.

Additional Information

• Two-week nesting period, with the first week on-site in Athens.
• Productivity bonus of up to €200, subject to performance and targets.
• Salary progression opportunities based on length of employment.
• Performance measured through service quality, response times, customer satisfaction, and other KPIs.

Apply now to take the next step in your international career!