Customer Service Advisor - Swahili Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A team in Athens is looking for Swahili speakers to join its customer operation. Start date: 23 November 2026.

You will learn the product quickly, and your knowledge will grow with every case you handle. Some days bring quick, simple requests, and others need careful investigation and patient follow-up.

Your Responsibilities:

• Track your own quality scores and act on the feedback
• Pass recurring issues to your team leader so they can be fixed at source
• Support new colleagues by sharing practical tips from your cases
• Confirm each resolution with the customer before closing a case

Requirements:

• Fluent Swahili
• Good English for internal tools and written documentation
• Previous customer-facing experience is an advantage, though not required
• Willingness to work the shift pattern set for the team
• Ability to stay organised when handling several cases at once
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Start your application with the button below, and we will follow up with the next steps.