Back Office Customer Support Agent - Flemish | Lisbon

Looking to relocate or already based in Lisbon? This Back Office Customer Support Agent role might be worth a look.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Stay calm and clear with customers even when they're frustrated
• Contribute to a supportive, collaborative team environment
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit

What we're looking for:

• Comfortable in a fast-moving, customer-facing role
• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required

Details:

• Work model: On-Site

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

Applications are open now - we'd rather hear from you and say no thanks than have you sit on the fence.