CS/Inbound - German C2 Speaker | Sofia, Bulgaria

An employer in Sofia is hiring for a CS/Inbound role and building out their German C2 team.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What you'd be doing:

• Recognize when something needs escalating versus resolving directly
• Resolve issues efficiently without cutting corners on quality
• Respond to customer questions across phone, chat, and/or email
• Keep internal systems and case notes accurate and current

What we're looking for:

• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential
• Able to stay organized when handling multiple cases at once

Details:

• Work model: On-Site

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Applications are open now - we'd rather hear from you and say no thanks than have you sit on the fence.