Customer Service - French Speaker | Braga, Portugal

We're working with an employer in Braga to fill a Customer Service position for their French market.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current
• Recognize when something needs escalating versus resolving directly

What we're looking for:

• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal

Details:

• Work model: On-Site

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Applications are open now - we'd rather hear from you and say no thanks than have you sit on the fence.