Dutch Customer Support Specialist – Lisbon (Remote & On-Site)

We are looking for a Customer Support Specialist to deliver a competent, friendly, and efficient customer service experience via phone and email. You will join an international team based in Lisbon, supporting customer inquiries, troubleshooting, and seller communications — with the flexibility to work remotely, on-site, or in a hybrid setup.

Key Responsibilities

• Listen to customers' questions and concerns, providing clear, effective answers and solutions
• Handle troubleshooting related to orders, deliveries, payments, and returns
• Serve as a primary point of contact for external sellers, ensuring smooth and professional communication
• Provide accurate and clear information regarding digital products
• Escalate and reroute complex issues to the appropriate internal departments
• Maintain accurate records of customer interactions using CRM and support tools

Required Skills & Qualifications

• Native or fluent proficiency in Dutch (C1/C2)
• Good working command of English (B2 or above)
• Strong communication, active listening, and problem-solving skills
• Customer-oriented mindset with strong empathy and attention to detail
• Basic technical aptitude for software tools and customer service systems
• Reliable home internet connection and a suitable remote workspace (for remote/hybrid applicants)
• Eligibility to work in Portugal

What Is Offered

• Flexible work model: choose to work remotely, on-site in Lisbon, or a mix of both
• Full relocation support
• Comprehensive training and onboarding provided
• Paid holidays (22 days per year), plus additional local benefits
• Competitive salary package
• Modern equipment provided for remote work setup
• Supportive, international, and multicultural team culture
• Career growth and development opportunities within a global organization

If you're a motivated, customer-focused professional fluent in Dutch and looking for flexibility in how and where you work, we'd love to hear from you!