Customer Care Advisor - German Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Our Athens site runs a busy German service line, and we are looking for people who can keep up its standards. Start date: 2 November 2026.

Your work will be reviewed with feedback sessions, so you can keep improving steadily. You will be the first person customers reach when something needs sorting out.

Your Responsibilities:

• Use internal knowledge articles to check answers before you respond
• Answer questions about products, orders and accounts
• Pass recurring issues to your team leader so they can be fixed at source
• Suggest improvements that reduce repeat contacts

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Previous customer-facing experience is an advantage, though not required
• Patience and a helpful manner, even in difficult conversations
• Willingness to work the shift pattern set for the team
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Interested? Submit your application below and our recruitment team will get back to you shortly.