Customer support Representative - Russian Speaker

Role: Customer support Representative (Russian Speaker)

Location: Lisbon, Portugal

Start Date: ASAP

About the Role:

We are actively looking for native Russian speakers to join our expanding team in Portugal. This position is based in our modern office facilities in Lisbon, where you will join a vibrant and multicultural environment. As a Customer support Representative, you will be the primary point of contact for our Russian-speaking clientele. Your mission is to provide high-quality assistance and ensure a seamless experience for every user across our global platform. Whether you are providing technical troubleshooting or answering general inquiries, your goal is to maintain the highest levels of customer satisfaction and represent the brand with excellence.

Your Responsibilities:

- Assist customers via phone, email, and live chat in native-level Russian.

- Resolve technical and service-related inquiries with professionalism and speed.

- Act as a brand ambassador, ensuring an empathetic and professional tone at all times.

- Maintain detailed and accurate records of customer interactions within our CRM system.

- Collaborate with multicultural teams to share insights and improve overall service quality.

What We Are Looking For:

- Native-level fluency in Russian is mandatory for this position.

- Good command of the English language (B2 level or higher) for internal coordination.

- Valid work permit or residency for Portugal is essential.

- Strong communication skills and a solution-oriented, "can-do" mindset.

- Ability to work effectively within a high-paced, team-oriented office environment.

What We Offer:

- Competitive salary and attractive performance-based bonuses.

- Comprehensive initial training and continuous career growth opportunities.

- A multicultural work environment that values diversity and professional development.

- On-site benefits and modern facilities in the heart of the city.