Customer Service Representative (Italian + English)

Job Title: Customer Service Representative (Italian + English)
Location: Lisbon, Portugal (On-site)
Start Date: 28 August 2025

About the Role

We are looking for Italian + English-speaking Customer Service Representatives to join our team in Lisbon. You will be responsible for providing excellent customer support, resolving inquiries, and ensuring a high-quality service experience.

This is an exciting opportunity to work in a dynamic environment, receive a welcome bonus of 2000, and benefit from additional allowances and health insurance.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email in Italian and English.

• Provide accurate information and solutions in a timely and professional manner.

• Escalate complex issues to the appropriate department when necessary.

• Maintain a high level of customer satisfaction.

• Work in a multicultural team environment with rotating schedules.

Requirements

• Native or fluent in Italian and proficient in English (B2 level or higher).

• Strong communication and problem-solving skills.

• Previous customer service experience is an advantage.

• Flexibility to work rotative shifts (MondaySunday).

• Candidates who have previously worked for ByteDance (any LOB, BPO, or country) will not be considered.

Work Schedule

• Initial schedule: Monday to Sunday, 07:0023:00 (rotative shifts) with 2 rotating days off.

• Later stage (TBC by client): 24/7 coverage, rotative shifts.

Salary & Benefits

• Base Salary: 1,000 (x14 months)

• Performance Bonus: 100 (x11 months)

• Welcome Bonus: 2,000 (paid after joining)

• Meal allowance: 7.23/day

• Transport allowance: 20/month

• Health insurance: Available from day 1 (with small contribution); free after 6 months

• Position bonus (Braga only): 20/month

Why Join Us?

• Competitive salary and allowances.

• Comprehensive health insurance.

• International and supportive team environment.

• Career growth opportunities within a global company.

  
  
  

Click to apply or send your English CV to amanda.kiss@cbtalents.org