Customer Support 004 ( Czech C2 + English )

Job Overview

We are looking for a Customer Support Representative who is fluent in Czech and English to join our team onsite. In this role, you will support customers by providing clear, efficient, and professional assistance, ensuring a high level of customer satisfaction.

This is a great opportunity to work in a dynamic, international environment, backed by excellent employee benefits and career development opportunities.

Responsibilities

• Provide prompt and professional customer support through various communication channels (phone, email, chat).
• Address and resolve customer inquiries, complaints, and issues effectively.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with internal departments to resolve complex cases.
• Stay informed about company products, policies, and processes to offer accurate support.
• Meet quality and productivity targets consistently.
• Ensure a positive customer experience by maintaining a friendly and helpful approach.

Requirements

• Fluent in Czech (C2 level) and English (both written and spoken).
• Previous experience in customer service is an advantage.
• Strong communication and problem-solving skills.
• Ability to work independently and within a team.
• Good computer skills and ability to navigate various systems.
• Positive attitude, attention to detail, and a customer-focused mindset.
• Willingness to work on-site.

Benefits

• Monthly transportation/internet allowance of 50 BGN net.
• Additional compensation for night work hours, if applicable.
• 500 BGN bonus for important life events (marriage, birth/adoption of a child, university graduation).
• Comprehensive health and dental care plan.
• Life insurance coverage.
• Multisport card (co-financed by the employer).
• Discounts on a variety of goods and services.

Relocation Support:

Travel reimbursement up to 490 BGN after six months (upon submission of travel documents).

Salary advance of 1056 BGN net available upon request.