Customer Support Representative 005 ( Dutch + English )

Job Overview

We are seeking a dedicated and customer-focused Customer Support Representative to join our team supporting the corporate travel sector. In this role, you will help travelers with their booking needs, providing assistance with flights, hotels, and car rentals. You will be the first point of contact for inquiries, ensuring a smooth and stress-free travel experience. If you are someone who enjoys problem-solving, working with international clients, and delivering outstanding service, wed love to meet you.

Key Responsibilities

• Provide professional, efficient, and personalized support via email, phone, and chat.

• Assist customers with booking, modifying, and managing travel arrangements.

• Resolve customer inquiries and travel issues in a timely and effective manner.

• Collaborate with travel partners and internal teams to meet client needs.

• Maintain accurate and detailed records of all customer interactions in the CRM system.

• Meet individual and team performance targets for quality, efficiency, and customer satisfaction.

• Stay informed about travel industry trends and company service offerings.

Requirements

• Proficiency in German and English, both written and spoken.

• Previous customer service experience (preferably in travel, hospitality, or call centre environments) is an advantage.

• Excellent communication, problem-solving, and interpersonal skills.

• Ability to multitask, prioritise, and manage time effectively.

• Strong attention to detail and a proactive attitude towards learning and development.

• Comfort with using travel platforms or CRM systems is a plus.

Benefits

• Monthly transportation/internet allowance of 50 BGN net.

• Additional payment for night hours (if applicable).

• Medical and dental insurance plans.

• Life insurance coverage.

• Access to a Multisport Card (co-financed by the employer).

• Bonuses for major life events (marriage, childbirth, graduation): 500 BGN.

• Employee discounts on a range of goods and services.

• Relocation support: reimbursement of travel expenses up to 490 BGN after 6 months (with documentation).

• Salary advance option of 1056 BGN net upon request.