Customer Support Representative 002 ( Croatian +English )

Job Overview:

A leading company in the car rental industry is seeking a highly motivated and customer-focused Customer Support Representative fluent in both Croatian and English to join their dynamic team. As a Customer Support Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries related to car rentals. This role requires excellent communication skills, problem-solving abilities, and a passion for ensuring customer satisfaction. You will be working remotely while being based in Greece and adhering to a set weekly schedule that includes both weekday and weekend shifts. 



Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and potentially other communication channels.
• Respond promptly and professionally to customer inquiries regarding bookings, cancellations, modifications, billing, and other car rental-related issues.
• Provide accurate information about car rental services, policies, and procedures.
• Effectively troubleshoot and resolve customer complaints and concerns in a timely and efficient manner.
• Process booking amendments, cancellations, and other service requests accurately.
• Maintain detailed and accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Contribute to a positive team environment and share best practices with colleagues.
• Adhere to the assigned work schedule, including weekdays (10:00 am to 6:30 pm) and weekends (11:00 am to 7:30 pm) Greek time.
• Utilize company systems and tools effectively to manage customer interactions and information.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Requirements:

• Fluency in Croatian is essential.
• Excellent verbal and written communication skills in English.
• Proven experience in a customer service role, preferably within the travel or car rental industry (advantageous).
• Strong problem-solving and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Excellent listening and empathy skills.
• Strong attention to detail and accuracy.
• Proficiency in using computer systems and navigating various software applications.
• Ability to work independently and as part of a remote team.
• Must be based in Athens, Greece.
• Availability to work the specified shift schedule, including weekends.
• A reliable internet connection and a suitable home office setup for remote work.