Customer Service Representative | Dutch, German or Norwegian Speaker

Job Title: Customer Service Representative

Required Languages: Dutch, German or Norwegian

Location: Qormi, Malta

Work Model: Hybrid

About the Role:

We are currently seeking for a Customer Service Representative supporting Dutch, German, or Norwegian-speaking customers. In this role, you will provide exceptional customer service, ensuring user satisfaction and safety across digital platforms.

Key Responsibilities:

• Provide high-quality customer support via chat and email only.

• Moderate online content to ensure compliance with community guidelines.

• Investigate and resolve customer inquiries in a timely and professional manner.
• Maintain accurate records of customer interactions and escalate issues when necessary.
• Collaborate with internal teams to improve service quality and customer experience.
• Stay up to date with company policies, product updates, and industry trends.

Requirements

• Fluent in Dutch, German, or Norwegian (both written and spoken).

• Proficiency in English (B2 Minimum).

• Strong communication and problem-solving skills.

• Tech-savvy with the ability to adapt to new systems and tools.

• Ability to work in a fast-paced, multicultural environment.

• Previous experience in customer service, moderation, or a related field is a plus.

• Willingness to relocate to Malta (relocation assistance provided).

Relocation & Benefits

• Hybrid work model offering flexibility.

• Free transport service with pick-up/drop-off points in 

  Bugibba, Qawra, Pembroke, Portomaso, St. Julians, Sliema, Gzira and Msida.
• Flight ticket reimbursement (up to 200 Euros) after six months of employment.
• Discounted accommodation assistance through partner real estate agencies.
• Career growth opportunities: Structured level system with increasing salary and responsibilities.
• Government bonus: An additional 130 every three months added to gross salary (March, June, September, December).

Salary Details

• Dutch-Speaking Candidates: 1,800 gross (1,550 net).

• German-Speaking Candidates: 1,650 gross (1,400 net).

• Norwegian-Speaking Candidates: 1,711 gross per month.

• Career progression: Salary increases as you move up levels (e.g., Level 2: 1,900 gross, Level 3: 1,950 gross, etc.).

How to Apply

Interested candidates can apply directly or send CV to anthony.igbinoghodua@cbtalents.org