German Customer Service Representative | Onsite in Lisbon

Job Title: German-Speaking Customer Service Representative
Location: Lisbon, Portugal
Work Model: Onsite

About the Role:

We are seeking a German-Speaking Customer Service Representative to join our team in Lisbon, Portugal. In this role, you will provide excellent customer support, assisting users with inquiries and ensuring a seamless experience. This is a great opportunity to work in an international environment and grow your career in customer service.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in German.

• Provide timely and accurate solutions to customer issues.

• Maintain a high level of professionalism and empathy in interactions.

• Assist customers with product information, troubleshooting, and account-related queries.

• Escalate complex issues to the appropriate team when necessary.

• Maintain detailed records of customer interactions.

Requirements:

• Fluency in German (written and spoken) is mandatory.

• Good command of English for internal communication.

• Strong communication and problem-solving skills.

• Previous experience in customer service is a plus but not required.

• Comfortable using computers and customer service tools.

• Willingness to work in a fast-paced, multicultural environment.

• Must be eligible to work in Portugal (EU passport or valid work permit required).

Benefits

• Competitive salary package with performance-based incentives.

• Relocation assistance (if needed).

• Paid training to ensure success in the role.

• Career growth opportunities within the company.

• Dynamic and international work environment in the heart of Lisbon.

• Work-life balance with set schedules and support.

How to Apply

If you are a German speaker looking for an exciting opportunity in Lisbon, You can apply directly or send CV to anthony.igbinoghodua@cbtalents.org