Azerbaijani-Speaking Customer Advisor Onsite (Bulgaria)

Job Title: Azerbaijani-Speaking Customer Advisor – Onsite (Bulgaria)

Location: Onsite (Sofia, Bulgaria)

Industry: Tobacco Industry

Language Requirements: Azerbaijani (native/fluent) & B2 English

About Us:

We are a leading international tobacco company, at the forefront of innovation in our industry. Our commitment to quality, sustainability, and customer satisfaction has allowed us to become a global leader. We are now looking for a dedicated Azerbaijani-Speaking Customer Advisor to join our team in Bulgaria. This onsite position offers an exciting opportunity to work in a dynamic and rewarding environment, where you’ll play a key role in delivering outstanding customer service for our diverse customer base. Relocation to Sofia is provided for candidates from other cities in Bulgaria.

Position Overview:

As an Azerbaijani-Speaking Customer Advisor, you will be the first point of contact for our Azerbaijani-speaking customers, providing them with top-notch assistance. Your responsibilities will include managing inquiries, resolving issues, offering product information, and ensuring customer satisfaction. Prior customer service experience is a plus, but we value candidates who are eager to learn and have a strong customer-focused attitude. You will be working onsite in Sofia, Bulgaria, with the company providing all necessary equipment for you to succeed in your role.

Key Responsibilities:

• Customer Support: Respond to customer inquiries from Azerbaijani-speaking clients via phone, email, and in-person, providing detailed information on products, services, and policies.
• Issue Resolution: Address customer complaints or concerns efficiently and professionally, ensuring a positive experience and quick resolution to issues.
• Product Knowledge: Maintain up-to-date knowledge about our products and services to provide accurate information to customers and assist them in making informed decisions.
• Collaboration with Teams: Work closely with other departments such as sales, logistics, and technical support to ensure seamless service and resolve any customer-related issues.
• Documentation: Accurately record customer interactions in the company's system, ensuring detailed notes are kept for future reference and follow-up.
• Continuous Improvement: Identify opportunities to improve customer service processes and contribute to ongoing improvements within the customer support department.
• Customer Feedback: Gather and report customer feedback to help improve products and services, ensuring customer needs are always met.

Required Qualifications:

• Language Skills: Native-level fluency in Azerbaijani and proficiency in English (B2 level or higher), with the ability to communicate clearly and professionally in both languages.
• Experience: Prior experience in customer service is advantageous but not mandatory. We are looking for candidates who are motivated, adaptable, and customer-oriented.
• Communication Skills: Strong verbal and written communication skills, with an ability to communicate effectively with customers and internal teams.
• Problem-Solving: Ability to manage and resolve customer issues in a calm and efficient manner, ensuring customer satisfaction.
• Technical Skills: Basic knowledge of customer service tools and CRM systems is a plus. Training will be provided as needed.
• Team Player: While the role is customer-facing, you will also work closely with colleagues across various departments, so the ability to collaborate and contribute to team goals is essential.
• Attention to Detail: Careful attention to detail in handling customer requests, updating records, and ensuring accurate information is provided.

What We Offer:

• Competitive Salary: We offer a competitive salary that reflects your skills and experience, ensuring you are rewarded for your contributions.
• Health and Life Insurance: Comprehensive health and life insurance coverage to ensure you and your family are well taken care of.
• Work Equipment Provided: All necessary equipment, including a laptop and headset, will be provided to ensure you are set up for success in your role.
• Relocation Support: If you are currently living outside of Sofia, we offer relocation assistance to help you move to the capital and begin your onsite work in our office.
• Career Development: We are dedicated to helping our employees grow within the company. You will have access to various training programs and career advancement opportunities.
• Work-Life Balance: We understand the importance of balancing work and personal life, and offer a flexible work environment with competitive compensation packages.
• Collaborative Environment: You will be joining a diverse and collaborative team, where your contributions will be valued and supported by management.
• Ongoing Training: We offer ongoing training and professional development opportunities to ensure you are continuously improving and advancing in your career.

Who Should Apply:

This role is ideal for individuals who are passionate about customer service, enjoy problem-solving, and are interested in working in a global, innovative company. If you speak Azerbaijani fluently, have a positive attitude, and are excited about helping customers, we encourage you to apply. Whether you have prior customer service experience or are just starting your career, we value enthusiasm, a strong work ethic, and a willingness to grow within the company.