Azerbaijani-Speaking Client Support Representative - Relocation to Sofia

Job Title: Azerbaijani-Speaking Client Support Representative – Onsite (Bulgaria)
Location: Onsite (Sofia, Bulgaria)
Industry: Tobacco
Language Requirements: Azerbaijani (native/fluent) & B2 English

About Us:
We are a leading global tobacco company, known for our innovative approach within the industry. Our focus on high-quality products, sustainability, and customer satisfaction has positioned us as a worldwide leader. We are currently looking to hire an Azerbaijani-Speaking Client Support Representative for our team in Bulgaria. This onsite role offers an exciting chance to work in a vibrant and rewarding environment, where you will play a vital role in delivering excellent service to our diverse customers. We also provide relocation support for candidates from other areas of Bulgaria.

Position Overview:
As an Azerbaijani-Speaking Client Support Representative, you will serve as the primary point of contact for our Azerbaijani-speaking customers, assisting them with their inquiries. Your duties will include addressing customer questions, resolving problems, providing product details, and ensuring customer satisfaction. While prior customer service experience is helpful, we are looking for candidates with a strong desire to learn and a customer-focused mindset. This is an onsite position based in Sofia, Bulgaria, with all necessary tools and equipment provided to help you succeed.

Key Responsibilities:

• Customer Support: Handle inquiries from Azerbaijani-speaking clients through various channels, including phone, email, and in-person, delivering comprehensive product, service, and policy information.
• Issue Resolution: Professionally address and resolve customer complaints and concerns to ensure a positive customer experience.
• Product Expertise: Keep up-to-date with the company’s products and services to offer accurate and helpful advice, assisting customers in making well-informed choices.
• Collaboration with Teams: Work closely with sales, logistics, and technical support teams to ensure smooth operations and address any customer-related issues.
• Documentation: Accurately record interactions with customers in the company’s system, ensuring that notes are maintained for future follow-up.
• Continuous Improvement: Identify and propose ways to enhance customer service processes and contribute to the ongoing improvement of the customer support team.
• Customer Feedback: Collect feedback from customers and share insights to help improve products and services, ensuring their needs are met.

Required Qualifications:

• Language Skills: Fluency in Azerbaijani (native) and proficiency in English (B2 level), with the ability to communicate clearly and professionally in both languages.
• Experience: While previous experience in customer service is an advantage, it is not required. We are looking for motivated candidates who are adaptable, eager to learn, and focused on delivering great customer service.
• Communication Skills: Strong verbal and written communication abilities, with the capacity to effectively interact with both customers and internal teams.
• Problem-Solving: Ability to calmly and efficiently manage and resolve customer issues, ensuring customer satisfaction.
• Technical Skills: Basic knowledge of customer service tools and CRM systems is beneficial, though training will be provided.
• Team Collaboration: While the role involves direct customer interaction, you will also collaborate with colleagues across various departments, making teamwork essential.
• Attention to Detail: Precision in handling customer requests, ensuring accurate information is recorded and provided.