Azerbaijani-Speaking Customer Support Specialist - relocation to Bulgaria

Job Title: Azerbaijani-Speaking Customer Support Specialist – Onsite (Bulgaria)
Location: Onsite (Sofia, Bulgaria)
Industry: Tobacco
Language Requirements: Azerbaijani (native or fluent) & B2 English

About Us:
We are a prominent international tobacco company leading in industry innovation. Our dedication to excellence, sustainability, and customer satisfaction has helped us become a global leader. We are currently seeking an Azerbaijani-Speaking Customer Support Specialist to join our team in Bulgaria. This onsite role provides a unique opportunity to be part of a vibrant, rewarding work environment, where you'll make a significant impact by offering exceptional customer service to our diverse clientele. Relocation support is provided for candidates moving from other regions within Bulgaria.

Position Overview:
In the role of Azerbaijani-Speaking Customer Support Specialist, you'll be the primary contact for our Azerbaijani-speaking customers, delivering excellent assistance. Your duties will involve handling inquiries, resolving concerns, offering product information, and ensuring customer satisfaction. While previous customer service experience is a plus, we value candidates who are eager to learn and have a customer-focused mindset. This is an onsite position based in Sofia, Bulgaria, and the company will provide all the necessary resources to help you succeed in this role.

Key Responsibilities:

• Customer Assistance: Handle inquiries from Azerbaijani-speaking clients through phone, email, or in-person, offering detailed information about products, services, and policies.
• Issue Resolution: Address customer concerns promptly and professionally, ensuring positive outcomes and swift issue resolution.
• Product Expertise: Stay updated on product offerings to provide accurate and helpful information to customers, aiding them in making informed choices.
• Team Collaboration: Work alongside sales, logistics, and technical teams to ensure smooth service and resolve customer-related issues.
• Documentation: Record all customer interactions in the company’s system, maintaining accurate notes for future reference and follow-up.
• Process Improvement: Identify ways to enhance customer service processes and contribute to improvements within the support department.
• Customer Feedback: Collect and report customer feedback to assist in refining products and services, ensuring customer needs are met.

Required Qualifications:

• Language Skills: Native-level Azerbaijani and B2 English proficiency, with the ability to communicate clearly and professionally in both languages.
• Experience: Previous customer service experience is beneficial but not required. We seek motivated, adaptable, and customer-oriented candidates.
• Communication Skills: Strong verbal and written communication skills, capable of interacting effectively with both customers and internal teams.
• Problem-Solving: Ability to address and resolve customer issues calmly and efficiently, ensuring satisfaction.
• Technical Skills: Familiarity with customer service tools and CRM systems is a bonus. Training will be provided.
• Team-Oriented: Collaboration with other departments is key, so the ability to work well with others and contribute to team goals is essential.
• Attention to Detail: Careful attention to detail when handling customer requests and updating records, ensuring accurate information is provided.

What We Offer:

• Competitive Salary: We offer a salary that reflects your skills and experience, ensuring you are recognized for your contributions.
• Health & Life Insurance: Comprehensive health and life insurance coverage for you and your family.
• Work Equipment Provided: All necessary tools, including a laptop and headset, will be provided.
• Relocation Support: If relocating to Sofia, we provide assistance with your move to the city.
• Career Growth: We are committed to helping you grow within the company, offering various training programs and opportunities for career advancement.
• Work-Life Balance: We value work-life balance and offer a flexible work environment with competitive compensation.
• Collaborative Culture: Join a diverse and supportive team where your contributions are appreciated and valued.
• Ongoing Training: Continuous training and professional development opportunities to help you improve and advance in your role.