Advisor in Customer Support (Azerbaijani-Speaking) Onsite (Bulgaria)

Job Title: Customer Support Advisor (Azerbaijani-Speaking) – Onsite (Bulgaria)

Location: Onsite in Sofia, Bulgaria

Industry: Tobacco Industry

Language Requirements: Fluent in Azerbaijani and B2 English

About the Company:

We are a globally recognized leader in the tobacco industry, known for our innovative products and commitment to customer satisfaction. With a strong presence in international markets, we strive to create meaningful connections with our customers. As part of our ongoing expansion, we are looking for an Azerbaijani-Speaking Customer Support Advisor to join our team in Bulgaria. This is an onsite position based in Sofia, with relocation assistance available for those moving from other cities within Bulgaria.

Role Overview:

In the role of Azerbaijani-Speaking Customer Support Advisor, you will be the primary point of contact for our Azerbaijani-speaking customers, delivering exceptional support and service. You will address a variety of customer inquiries, offer product information, resolve concerns, and ensure a smooth and positive customer experience. While prior customer service experience is helpful, it’s not a requirement. This position is based onsite in Sofia, and the company will provide all necessary equipment for you to perform your duties effectively.

Key Responsibilities:

• Customer Assistance: Serve as the main contact for Azerbaijani-speaking customers, handling inquiries via phone, email, and in person, providing clear information about our products and services.
• Issue Resolution: Efficiently address and resolve customer complaints, ensuring a satisfactory outcome and maintaining a high level of customer satisfaction.
• Product Expertise: Stay well-versed in the company’s products and services, offering accurate and up-to-date information to help customers make informed decisions.
• Team Collaboration: Work closely with colleagues from other departments (sales, logistics, technical support) to ensure the smooth resolution of customer issues and to support operational goals.
• Documentation: Keep detailed records of customer interactions and inquiries in the company’s CRM system, ensuring proper follow-up and accurate case tracking.
• Customer Feedback: Gather insights from customers and report feedback to management to help refine our offerings and improve customer experience.
• Continuous Improvement: Contribute to the ongoing enhancement of customer service processes, helping to improve efficiency and service quality.

Qualifications:

• Language Proficiency: Native or fluent in Azerbaijani and B2-level proficiency in English, with the ability to communicate effectively in both languages.
• Experience: Previous customer service experience is beneficial but not required. We are looking for candidates who are eager to learn and have a passion for assisting customers.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact with customers professionally and address their needs.
• Problem-Solving Abilities: Comfortable resolving customer concerns in a calm and effective manner, ensuring customer satisfaction.
• Technical Proficiency: Basic knowledge of customer service tools and CRM systems is a plus, although training will be provided.
• Team Player: While you’ll be interacting directly with customers, collaborating with internal teams is also essential to ensure timely and accurate solutions.
• Attention to Detail: Strong attention to detail in documenting customer interactions, ensuring all records are accurate and complete.

Benefits We Offer:

• Competitive Salary: Enjoy a salary that reflects your skills and experience, ensuring your contributions are well-compensated.
• Comprehensive Insurance: Full health and life insurance coverage to give you peace of mind for both you and your family.
• Work Equipment: All the tools necessary for your success, including a laptop and headset, will be provided by the company.
• Relocation Assistance: If you are moving to Sofia from another city in Bulgaria, the company will assist with your relocation, ensuring a smooth transition to onsite work.
• Career Growth: We are committed to the professional development of our employees and offer training, mentorship, and opportunities for career progression.
• Work-Life Balance: We offer a healthy work-life balance, with a competitive benefits package and a supportive team environment.
• Collaborative Culture: Join a diverse team that values cooperation, innovation, and dedication to delivering outstanding customer service.
• Ongoing Training: Receive continuous learning opportunities to help you succeed in your role and grow within the company.

Who Should Apply:

We’re looking for individuals who are passionate about customer service and eager to contribute to a global company in the tobacco industry. If you are fluent in Azerbaijani and English, possess strong communication skills, and have a customer-first attitude, we encourage you to apply. Whether you’re an experienced customer support professional or new to the field, we welcome individuals who are dedicated to helping others and growing their career with us.