Customer Support Advisor with relocation (Azerbaijani-Speaking)

Job Title: Customer Support Advisor (Azerbaijani-Speaking) – Onsite (Bulgaria)

Location: Onsite in Sofia, Bulgaria

Industry: Tobacco

Language Requirements: Fluent in Azerbaijani and B2 English

Company Overview:

As a global leader in the tobacco industry, we are committed to providing innovative products and delivering exceptional customer experiences. Our success is driven by a dedicated team focused on excellence, sustainability, and customer satisfaction. We are currently looking for an Azerbaijani-Speaking Customer Support Advisor to join our team in Bulgaria. This is an onsite position based in Sofia, with relocation assistance available for candidates moving from other Bulgarian cities.

Job Summary:

In this role, as an Azerbaijani-Speaking Customer Support Advisor, you will be responsible for providing top-tier service to our Azerbaijani-speaking customers. Your tasks will include answering questions, offering product details, troubleshooting issues, and ensuring overall customer satisfaction. Prior experience in customer service is preferred but not essential—what’s important is your enthusiasm to learn and commitment to providing excellent customer support. This position is onsite in Sofia, and all necessary equipment will be provided by the company.

Primary Responsibilities:

• Customer Engagement: Handle customer inquiries from Azerbaijani-speaking clients through phone, email, and in-person communication, offering helpful and accurate information about our products and services.
• Problem Resolution: Address and resolve customer complaints, ensuring that each issue is handled with care and professionalism to guarantee a positive experience.
• Product Knowledge: Stay informed on all products and services to assist customers with detailed, accurate information, ensuring their questions are answered effectively.
• Collaboration with Other Departments: Work together with teams from sales, logistics, and technical support to provide seamless solutions to customers.
• Maintain Records: Document customer interactions in the CRM system, ensuring accurate tracking and timely follow-ups.
• Feedback Collection: Gather valuable customer feedback and report it to management, contributing to improvements in products and services.
• Improving Processes: Suggest improvements to customer service processes and actively contribute to enhancing overall service delivery.

Required Skills and Qualifications:

• Language Proficiency: Native-level proficiency in Azerbaijani and at least B2-level English, with the ability to communicate effectively in both languages.
• Experience: Previous customer service experience is an advantage but not a requirement. We are looking for individuals who are motivated, learn quickly, and have a customer-first attitude.
• Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and internal teams.
• Problem-Solving: Ability to handle customer issues effectively, providing swift resolutions and maintaining a calm, professional demeanor.
• Technical Aptitude: Familiarity with customer service tools and CRM systems is a plus, but comprehensive training will be provided.
• Teamwork: Ability to collaborate with colleagues across departments to ensure a cohesive and effective service experience for customers.
• Detail-Oriented: Strong attention to detail when documenting interactions and ensuring that all customer queries are addressed accurately.

What We Offer:

• Competitive Pay: A competitive salary based on your skills and experience, ensuring your contributions are rewarded appropriately.
• Health & Life Insurance: Comprehensive insurance coverage for you and your family to ensure your well-being.
• Provided Equipment: The company will supply all the necessary tools and equipment (including laptop and headset) to help you perform your role efficiently.
• Relocation Assistance: For candidates moving to Sofia from other cities in Bulgaria, we offer relocation support to help make your transition smooth and easy.
• Career Growth: We believe in developing our employees. You’ll have access to training, career development programs, and opportunities for advancement.
• Work-Life Balance: Enjoy a healthy work-life balance with flexible work options and a competitive benefits package.
• Collaborative Team Environment: Work with a supportive, diverse team that values collaboration and fosters an environment of mutual respect.
• Continuous Training: Take advantage of ongoing learning and development opportunities to help you improve and advance in your career.