Customer Support Representative - Azerbaijani-Speaking Onsite (Sofia)

Job Title: Azerbaijani-Speaking Customer Support Representative – Onsite (Bulgaria)

Location: Onsite in Sofia, Bulgaria

Industry: Tobacco Industry

Language Requirements: Azerbaijani (native or fluent) & B2 English

About Us:

We are a prominent global tobacco company known for our innovative products and commitment to quality. As an industry leader, we aim to provide exceptional experiences for our customers while staying at the forefront of sustainability and technological advancement. We are currently seeking an Azerbaijani-Speaking Customer Support Representative to join our team in Bulgaria. This onsite role is based in Sofia, with relocation assistance available for candidates moving from other cities in Bulgaria.

Job Overview:

As an Azerbaijani-Speaking Customer Support Representative, you will be responsible for engaging with Azerbaijani-speaking customers, helping them with inquiries, addressing issues, and providing information about our products. Although previous customer service experience is advantageous, it is not required. We are looking for individuals who are enthusiastic, adaptable, and have a strong customer service mindset. The role is based onsite in Sofia, and all necessary equipment will be provided by the company to ensure you can perform your duties effectively.

Main Responsibilities:

• Customer Interaction: Provide expert assistance to Azerbaijani-speaking customers via phone, email, and in person, addressing product inquiries and providing clear, accurate information.
• Issue Resolution: Handle customer complaints and concerns with professionalism, ensuring swift resolution and a positive experience for each customer.
• Product Expertise: Stay informed about our products and services, offering customers accurate details to help them make informed purchasing decisions.
• Collaboration: Work closely with other teams, including sales, logistics, and technical support, to ensure smooth operations and resolve any customer-related challenges.
• Record Keeping: Accurately document all customer interactions in the CRM system to maintain a detailed record of inquiries, follow-ups, and resolutions.
• Customer Feedback: Collect customer feedback and provide insights to help improve products and services, contributing to continuous improvement efforts within the company.
• Process Improvement: Identify and suggest ways to improve customer service processes, contributing to enhanced efficiency and customer satisfaction.

Required Qualifications:

• Language Skills: Native or fluent in Azerbaijani, with B2-level proficiency in English, and strong written and verbal communication skills in both languages.
• Experience: While previous experience in customer service is a plus, it is not a requirement. We are more focused on finding candidates who are eager to learn and have a positive, customer-centric attitude.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers and resolve their issues.
• Problem-Solving: Strong problem-solving skills to manage customer concerns and provide quick, effective solutions.
• Technical Skills: A basic understanding of customer service tools and CRM systems is helpful, but full training will be provided.
• Teamwork: Ability to collaborate with internal teams to address customer needs and ensure a seamless experience.
• Attention to Detail: Precision in maintaining accurate records and ensuring all customer interactions are documented properly.

What We Offer:

• Attractive Salary: A competitive salary tailored to your qualifications and experience, ensuring you are well-rewarded for your contributions.
• Comprehensive Benefits: Full health and life insurance coverage to safeguard your well-being.
• Work Equipment: The company will provide all necessary tools, including a laptop and headset, to support you in performing your job effectively.
• Relocation Support: For those moving to Sofia from other cities in Bulgaria, we offer relocation assistance to make the transition as smooth as possible.
• Career Development: We are committed to helping our employees grow. You will have access to professional training and development opportunities that can lead to career advancement.
• Work-Life Balance: We offer a flexible work environment, allowing you to balance your professional and personal life while benefiting from a competitive compensation package.
• Team Environment: Join a supportive and collaborative team that values your input and fosters an environment of mutual respect and cooperation.
• Ongoing Training: Benefit from continuous training and learning opportunities to help you excel in your role and develop professionally.

Who Should Apply:

This role is ideal for individuals who are passionate about delivering excellent customer service, enjoy problem-solving, and are interested in joining a globally recognized company in the tobacco industry. If you are fluent in Azerbaijani and English, have a positive attitude, and are excited about supporting customers, we encourage you to apply. Whether you have experience in customer service or are just starting your career, we are looking for individuals who are motivated to learn and grow.