German Speaking Customer Service Representative

German Speaking Customer Service Representative

Online Retail Project

Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 – R25,000 per month + Benefits

Job Overview

We are looking for German-speaking Customer Service Representatives with strong German language skills (B2–C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.

Language Requirements

• German: B2–C2 level (very good to native-level proficiency required)

• English: Advanced (for training and internal communication)

Key Responsibilities

• Manage customer inquiries via phone, email, and chat

• Support customers with orders, deliveries, returns, and account-related topics

• Deliver high-quality service while meeting KPIs and quality standards

• Follow internal processes and compliance guidelines

Requirements

• Matric / Grade 12 qualification (mandatory)

• Strong communication and problem-solving skills

• Availability for 24/7 rotating shifts

• Willingness to work on-site in Umhlanga

• Previous customer service experience is an advantage

Relocation & Benefits

• 1x local flight to Durban prior to start date

• 20 nights accommodation provided (company-selected location)

• Relocation support available for candidates relocating within South Africa

• Paid training

• Career development opportunities

• International and professional working environment